Terms of Service
Effective Date: 01/05/2024
Company Name: HydroJet Drain Care

Please read these Terms of Service ("Terms") carefully before using the services provided by HydroJet Drain Care ("we," "us," or "our"). By scheduling, requesting, or accepting our services, you ("Client," "Customer," or "you") agree to be bound by these Terms.

Services Provided

HydroJet Drain Care specializes in residential, commercial, and industrial drainage services, including but not limited to:

Drain unblocking

High-pressure water jetting

CCTV drain inspections

Drain repairs and maintenance

Emergency call-out services

Services are provided based on availability and location and may vary over time.

Scheduling and Access

Clients must provide accurate information when scheduling a service. It is your responsibility to ensure safe and unobstructed access to the worksite, including access to water and power where needed.

Missed appointments or inaccessible work areas may result in cancellation fees.

Emergency Call-Outs

Emergency services are available subject to availability and may incur additional fees. We aim to respond quickly but cannot guarantee response times due to external factors.

Pricing and Payment

All pricing will be provided upfront or estimated before the job begins. Final pricing may vary based on unforeseen circumstances or additional work required.

Payment is due upon completion of services unless otherwise agreed in writing. Accepted forms of payment include cash, credit/debit cards, bank transfers, or other methods as communicated.

Late payments may incur interest or collection charges as allowed by law.

Cancellations and Refunds

You may cancel a scheduled appointment with at least 24 hours' notice to avoid cancellation fees. Cancellations with less than 24 hours' notice may incur a charge.

Refunds are issued at our discretion, typically only in cases of clear service failure or error. Satisfaction concerns should be reported within 48 hours of service completion.

Warranties and Limitations

HydroJet Drain Care provides services on a best-effort basis. While we strive to resolve all issues, we do not guarantee that drains will remain unblocked indefinitely or that further repairs will not be necessary.

We are not responsible for:

Pre-existing damage or wear

Structural defects

Damage caused by poor maintenance or misuse

Incidents beyond our control (e.g., extreme weather)

Warranties on work, if any, will be specified in writing at the time of service.

Liability

To the fullest extent permitted by law, HydroJet Drain Care shall not be liable for indirect, incidental, or consequential damages arising from the use of our services.

Our liability is limited to the amount paid by you for the service in question.

Customer Responsibilities

You agree to:

Provide accurate information about the drainage issue

Disclose known hazards

Allow access to the worksite

Follow post-service care instructions, if any

Failure to do so may result in service limitations or additional charges.

The customer is liable for any damage or loss to our equipment caused during the time on site, for example, stuck or damaged hoses.

Privacy and Data

We respect your privacy. Personal information is collected only for service delivery and communication and is never sold to third parties. Please review our [Privacy Policy] for more details.

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be handled in the courts of [Insert Jurisdiction].

Changes to Terms

We may update these Terms from time to time. Continued use of our services after changes are made constitutes your acceptance of the new Terms.

Contact Us

For questions or concerns regarding these Terms or our services, please contact:

HydroJet Drain Care
Apex House
Thomas Street
Trethomas
Caerphilly
CF83 8DP
01685 648001
hello@hydrojetdraincare.co.uk
https://hydrojetdraincare.co.uk